Agile World® Consulting, incorporated in the USA in 2006 and relocating to Switzerland in 2025, is a niche consultancy focused on creating future‑proofed companies, products, and operating models. Our work centres on aligning organisations with their customers, clients, and broader business ecosystems so they can make confident decisions on optimisation, service integration, and exit strategies that underpin high‑impact investment and value realisation.
Our consulting services are built around New Ways of Working, grounded in the belief that humans are the greatest catalyst for innovation and change. In many organisations, people remain the untapped producers who keep everything running. Our mission is to unlock their potential by removing the mundane, wasteful, and manual practices that should be automated or digitised
enabling people to focus on work that changes the way the world works.
From Customer Agility to AI Organisational Design
Agile World® was the first consultancy to adopt the Customer Agility Framework™, a Creative Commons–licensed model that reorganises companies around real customer journeys, adaptive ways of working, and measurable flow. Several of the Framework’s founders and creators consult directly through Agile World®, giving our clients access to the deepest expertise available.
The Framework was soft‑launched on 29 September 2023 through an interactive site at customeragilityframework.com, supported by the business benefits companion site customeragility.com.
As organisations began exploring AI and large language models (LLMs), it became clear that Customer Agility provided the perfect foundation — but not the complete solution. AI introduced new capabilities and new risks that required structural, ethical, and operational integration.
This led to the emergence of AI Organisational Design, an evolution of the Customer Agility Framework that incorporates:
- LLM‑enabled knowledge systems
- Delivery Governance to ensure safe, value‑driven implementation
- Operational Governance to ensure ongoing compliance, safety, and performance
AI Organisational Design extends the original principles of Customer Agility into an AI‑enabled world, ensuring organisations can embed LLMs responsibly, scale human expertise, and operate with clarity, compliance, and measurable value.
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Our Focus
Our services reflect our commitment to expanding meaningful work for humans by designing organisations where AI removes friction, not agency. We help clients build operating models that are:
- Customer‑led
- AI‑enabled
- Governed for safety and value
- Designed for continuous adaptation
Agile World® provides business and digital strategy, organisational design, and AI‑enabled transformation services. We also support Venture Capital and Private Equity firms in evaluating, transforming, and scaling their portfolio companies.
At the Bleeding Edge, So Our Clients Can Lead
If you want to work with a consultancy that operates at the bleeding edge so your organisation can lead at the next level and the level beyond that we are your partners.
AI Effectiveness and Human Eminence by Karl A L Smith
Interview with the founder of All me Karl A L Smith
Founders Future interview by Joseph Fitzgerald 
/ jmfitzgerald with Karl A L Smith / karlsmith2 founder of All me.
A new perspective with Karl A L Smith
Karl A L Smith unpacks the latest technology trends in this episode, a must-listen for business leaders looking to prioritise investment.
A new perspective with Karl A L Smith Apple Podcasts, Stitcher, Spotify, Google Podcasts
Agility in business Karl A L Smith talks to Engati CX
Karl A L Smith talks about what Is an Agile Organization and shares some examples of Agility in business. He also talks about the next normal and agile working and how HR can help other departments become Agile.
Agile ERP Transformation & Enabling New Ways of Working
https://nestellassociates.com/podcast/episode-59-agile-erp-transformation/