Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/
Digital is about People, not technology.
Digital is a response to the desire of people to focus their lives towards quick and easy tasks, simplify processes and utilise their time in micro experiences. The challenge for Digital Transformation is to not get trapped in limiting technology solutions but to really meet the desire of people to have less stress, highly engaging and focused experiences with shorter duration’s while maintaining quality and accountability.
- Prioritise creating highly engaging, positive experiences
- Focus on the simplification of process
- Avoid getting trapped in limiting technology solutions
- Ensure transformation strategy is evidence-led
- Understand the relationship between culture, people & process
For more details register here http://www.digifutures.co.uk/register
Karl Smith has learned from clients in USA, Russia, China, Japan, Switzerland, UK, Germany, France, Australia, Brazil, Sweden etc how to transform them, not just, what to change.
BIO
Karl Smith is a highly creative and motivated person with keen insight ability. He is a critical thinker and is able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver solutions. He positively motivates those around him and is able to engender a great team dynamic by leading from the front. He has business experience spanning 28 years at comparable levels in fields including defence, industry, construction, fashion, finance, banking, FMCG, property, publishing, healthcare, travel, policing, crown office, local and central government.
Recent organisational design roles include launching Enterprise User Experience in Accenture and setting up Wipro Digital.
He has a wide experience in management consultancy and digital technology including business management, strategy, innovation, marketing, advertising, governance, change management, project management, definition, design and delivery. He has been honoured by the British Computer Society for his eminence in IT leadership over the last 15 years with a Fellowship.
He mainly focuses on customer experience engagement and management in both B2B and B2C sectors but is also an inventor involved in creating new human-computer ecosystems. He works with directors and stakeholders whose main focus is increasing efficiency, transaction frequency and accuracy through the provision of knowledge driven, context focused, human-centered and responsive, future proofed (IoT, Blockchain, Artificial Intelligence), progressive interactive organisational change, innovative business processes and technology systems.
“the difference between an engaged customer and an enraged customer is their experience, which customers would you prefer to have?”
“as a customer experience expert, I have no opinion, I wait and get the opinion of the customer as they are the subject matter experts and combine it with business strategy and acumen”
He is involved in defining new business concepts, strategies, requirements, governance (ISO/IEC 38500) and solutions that support businesses and organisations involved in transforming themselves to be adaptive and future proof themselves for market disruption.