Customer Experience - Agile World ®

Customer Experience in the 21st Century and Beyond

InfoBeans interview with Karl Smith CEO about Customer Experience. From InfoBeans: In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to personalize the customer journey. He also shares the role of technology in the customer…

#Pervasive #UX and the next Human Revolution

Pervasive UX #pUX an evolutionary UX that enables (#ubiquitous) #Open #IoT #Ecosystems through Human Centered Design #HCD Talk Proposal: This talk is about the need for UX to dig deeper into its core capabilities to facilitate #SmartLiving and true #Ubiquity in the form of Open IoT Ecosystems. While for many recent joiners to the UX profession…

#Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces

The foundation for this thinking goes back to; The Social Life of Things, Commodities in Cultural Perspective by Arjun Appadurai 1988 If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch points in the IoT. Much of the interactions we humans have become used to…

Smart Living or as we might live with artificial intelligence and the IoT in a new reality

#SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality

Karl Smith, CEO of Agile World tends to think of himself as a futurist, he immediately see the possibilities of technologies as part of a much larger ecosystem than the one it is intended for. He looks for ways to test and assess “How we might Live” with the technology and how it will adapt our…

#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams

Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing; “Data only describes part of the what is happening and almost nothing of the why, let…

User Centered Design in AI sponsored by Agile World

UCD UK is a not-for-profit organisation run by people who have other jobs. There are no full-time employees. We do these conferences for the development and benefit of the design community. UCD Conference History (2011 to 2016) The idea for this unique organisation, just like many great ideas, was conceived in a pub when three…

Category: Customer Experience