Category: Customer Experience

Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most… read more Why Does Every Digital Interaction Leave a Trail?

Biographical Templates and Temporal Narratives in Digital Consumer Interaction: Revisiting and Extending Smith (2005/2006) Karl A. L. Smith Abstract Digital… read more Biographical Templates and Temporal Narratives in Digital Consumer Interaction 2005

InfoBeans interview with Karl Smith CEO about Customer Experience. From InfoBeans:  In the podcast titled ‘Customer Experience in the 21st… read more Customer Experience in the 21st Century and Beyond

Pervasive UX #pUX an evolutionary UX that enables (#ubiquitous) #Open #IoT #Ecosystems through Human Centered Design #HCD Talk Proposal: This talk… read more #Pervasive #UX and the next Human Revolution

The foundation for this thinking goes back to; The Social Life of Things, Commodities in Cultural Perspective by Arjun Appadurai 1988 If things… read more #Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces

Karl Smith, CEO of Agile World tends to think of himself as a futurist, he immediately see the possibilities of… read more #SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality

Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on… read more #Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams

UCD UK is a not-for-profit organisation run by people who have other jobs. There are no full-time employees. We do… read more UCD UK Conferences