Tag: Customer Loyalty

Posted in All me
When Does Customer Engagement Become Customer Engineering?
Every organisation wants customers to engage. That seems entirely reasonable. We want people to: Use the service. Find what they… read more When Does Customer Engagement Become Customer Engineering?
Admin October 29, 2026

Posted in TED
TED profile Update
People often meet me through my work in technology, but don’t realise is that creativity has been constant throughout my… read more TED profile Update
Admin March 30, 2026

Posted in TED
TED profile Update
People often meet me through my work in technology, but don’t realise is that creativity has been constant throughout my… read more TED profile Update
Karl A L Smith March 30, 2026